Terms & Conditions

Last updated: 09/09/26

Welcome to Retro Revive. These Terms & Conditions explain the terms that apply when you access or use our website, retroreviveuk.com, and when you purchase products from us.

Our website is operated using Shopify, which provides the technology and infrastructure that enables us to operate our online store.

By accessing or using our website, you agree to these Terms & Conditions, together with our Privacy Policy and Returns Policy, which form part of these Terms. If you do not agree to these Terms & Conditions, please do not use our website.

Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.

1. Access to Our Website

You may use our website for lawful purposes only.

By using our website or placing an order, you confirm that the information you provide to us is accurate, complete and up to date.

If you create an account with us, you are responsible for keeping your login details confidential and for all activity carried out through your account.

You must not transfer, sell or otherwise allow another person to use your account.

We reserve the right to suspend or restrict access to our website where we reasonably believe that these Terms & Conditions have been breached, the website is being misused, or this is necessary for security or operational reasons.

2. Our Products

Retro Revive specialises in, new, pre-owned footwear and clothing items. As a result, many of our products are unique and may show signs of age, previous use, wear or imperfections.

Where relevant, we aim to describe the condition of each item as accurately and clearly as possible and highlight any significant imperfections or faults in the product description or photographs.

Minor variations, signs of age and characteristics consistent with the vintage or pre-owned nature of an item do not necessarily constitute defects.

We make reasonable efforts to ensure that product photographs and descriptions accurately represent each item. However, colours may appear differently depending on your device, screen settings and lighting conditions.

Because many of our items are unique or one-of-a-kind, availability is limited and products may sell quickly.

We reserve the right to correct errors in product descriptions, pricing or availability and to withdraw products from sale at any time.

3. Placing an Order

When you place an order through our website, you are making an offer to purchase the product(s) selected.

After placing an order, you will receive an order confirmation acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

A contract between you and Retro Revive will be formed when we confirm that your order has been accepted and, where applicable, payment has been successfully processed.

We reserve the right to decline or cancel an order where, for example:

• A product is no longer available.
• There is an error in the product description or price.
• We reasonably suspect fraudulent or unauthorised activity.
• We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel an order after payment has been taken, we will issue a full refund for the cancelled item(s).

Please check your order carefully before completing your purchase. Once an order has been accepted, we may not always be able to accommodate cancellation requests.

Your statutory cancellation and consumer rights are not affected by these Terms.

4. Prices and Payment

All prices displayed on our website are in GBP (£) unless otherwise stated.

Prices are subject to change without notice. However, the price applicable to your order will be the price displayed at the time you place your order, subject to any obvious pricing errors.

Where applicable, prices will include VAT in accordance with UK law.

We accept the payment methods displayed at checkout. Payment must be successfully authorised before an order can be processed.

You confirm that you are authorised to use the payment method provided when placing an order.

Promotional offers, discounts and sale prices may be subject to additional terms and conditions. Where specific promotional terms conflict with these Terms & Conditions, the promotional terms will apply to the extent of that conflict.

5. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on our website or at checkout.

Delivery times are estimates and may vary depending on the delivery service, destination and circumstances outside our reasonable control.

Once your order has been dispatched, you may receive tracking information where available.

If your order is delayed, lost or damaged during delivery, please contact us as soon as possible so that we can investigate the issue with the relevant delivery provider.

Nothing in these Terms & Conditions limits your rights where goods are lost, damaged or fail to arrive within the timeframe required by applicable UK consumer law.

For international orders, the customer may be responsible for any applicable customs duties, import charges or local taxes unless otherwise stated at checkout.

6. Returns and Refunds

Our Returns Policy explains the circumstances in which products may be returned and how refunds are processed.

Please refer to our Returns Policy for full details.

Unless otherwise stated, eligible returns must be requested within 14 days of delivery.

Returns are free of charge where the return meets the requirements of our Returns Policy.

Nothing in our Returns Policy or these Terms & Conditions affects your statutory consumer rights.

7. Exchanges

We do not generally offer direct exchanges.

If you would like a different item, size or style, you may return the original item in accordance with our Returns Policy and place a new order.

Your statutory rights remain unaffected.

8. Vintage and Pre-Owned Items

Due to the nature of vintage and pre-owned products, individual items may have characteristics that distinguish them from new products.

These may include, but are not limited to:

• Minor marks or imperfections.
• Signs of previous wear.
• Variations in colour or fabric.
• Age-related characteristics.
• Minor imperfections resulting from storage or previous use.

Where we are aware of a significant fault or material defect, we aim to disclose it clearly in the relevant product description.

We encourage customers to carefully review all photographs, descriptions, measurements and condition information before purchasing.

Nothing in this section excludes or limits your statutory rights where an item is faulty, not as described or otherwise fails to meet the requirements of applicable consumer law.

9. Intellectual Property

All content on retroreviveuk.com, including our name, logo, branding, photographs, product descriptions, graphics, text, designs and other materials, is owned by or licensed to Retro Revive unless otherwise stated.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish, sell, licence or commercially exploit any part of our website or its content without our prior written permission.

You must not use our branding, photographs, logos or other intellectual property in a way that suggests an association with or endorsement by Retro Revive without our permission.

All rights not expressly granted under these Terms & Conditions are reserved.

10. Third-Party Services and Links

Our website may use services provided by third parties, including Shopify and payment, delivery, analytics and other service providers.

We may also provide links to third-party websites for your convenience.

We are not responsible for the content, availability, security or practices of third-party websites or services that we do not control.

Your use of third-party services may be subject to the relevant third party's own terms and policies.

11. Shopify

Our online store is hosted and powered by Shopify, which provides the e-commerce platform that enables us to sell our products and provide our online services.

However, any purchase you make through our website is a transaction between you and Retro Revive.

Shopify is not responsible for the products we sell, our customer service, our returns policy or any other aspect of the transaction between you and Retro Revive.

12. Privacy

We take your privacy seriously.

Any personal information collected through our website will be handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

As our website is powered by Shopify, Shopify and other service providers may process certain information as necessary to operate the website, process payments, fulfil orders and provide related services.

13. Customer Reviews and Feedback

If you submit a review, photograph, comment, testimonial, suggestion or other content to Retro Revive, you confirm that:

• The content is your own or you have permission to provide it.
• It does not infringe another person's intellectual property or other legal rights.
• It is not unlawful, misleading, abusive, defamatory, offensive or otherwise inappropriate.

By submitting content to us, you grant Retro Revive a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content for purposes connected with our business, including marketing and promotion.

We reserve the right to remove or decline to publish content that we reasonably consider inappropriate, unlawful, misleading or inconsistent with these Terms.

You remain responsible for the content you submit.

14. Prohibited Uses

You must not use our website:

• For any unlawful or fraudulent purpose.
• To attempt to gain unauthorised access to our website, systems or accounts.
• To introduce viruses, malware or other harmful code.
• To interfere with the operation or security of our website.
• To impersonate another person or provide false information.
• To collect or misuse personal information belonging to other users.
• To copy, scrape, reproduce or commercially exploit our website or its content without our permission.
• To use automated systems, bots, scraping tools or similar technology to access or collect information from our website without our prior written permission.
• In any way that could damage Retro Revive, our customers, Shopify or our service providers.

We reserve the right to restrict or terminate access to our website where we reasonably believe that prohibited activity has occurred.

15. Website Availability and Accuracy

We aim to ensure that the information on our website is accurate and up to date. However, we cannot guarantee that our website will always be available, uninterrupted or completely free from errors.

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to products, pricing, availability, promotions, delivery information or other matters.

We reserve the right to correct such errors and update information where necessary.

If an obvious pricing or product information error has resulted in an order being placed, we will contact you and provide you with the appropriate options, including cancellation where applicable.

16. Our Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Breach of your statutory consumer rights.
• Any other liability that cannot legally be excluded or limited under UK law.

Subject to the above, we will not be responsible for losses that were not reasonably foreseeable at the time you entered into the contract with us.

We are also not responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms affects your legal rights as a consumer.

17. Events Outside Our Control

We will not be responsible for delays or failures to perform our obligations where this is caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, strikes, interruptions to transport services, failures of third-party suppliers, government action, power or telecommunications failures, or other events that could not reasonably have been prevented.

Where such an event occurs, we will take reasonable steps to minimise its impact and keep you informed where appropriate.

18. Indemnity

You agree to be responsible for losses or reasonable costs incurred by Retro Revive as a result of your unlawful use of our website, fraud, deliberate misuse of our services or material breach of these Terms & Conditions, to the extent permitted by law.

This section does not affect any rights or protections you have under applicable consumer law.

19. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

20. No Waiver

If we do not immediately enforce a right or provision under these Terms & Conditions, this does not mean that we have waived that right or provision.

Any waiver must be expressly communicated by us.

21. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Returns Policy and any other policies expressly referred to on our website, constitute the agreement between you and Retro Revive in relation to your use of our website and purchases from us.

If there is any conflict between these Terms & Conditions and specific terms relating to a particular product, promotion or purchase, the specific terms will apply to the extent of that conflict.

22. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on this page, with the date of the most recent update shown at the top.

Any changes will take effect when published on our website unless otherwise stated.

Your continued use of our website following the publication of updated Terms & Conditions constitutes acceptance of the updated terms.

23. Governing Law

These Terms & Conditions and any dispute or claim arising from your use of our website or purchase from Retro Revive will be governed by the laws of England and Wales, unless applicable UK consumer law requires otherwise.

If you are a consumer, you will continue to benefit from any mandatory protections provided by the laws of the part of the UK in which you live.

24. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Retro Revive
Email: info@retroreviveuk.com
Website: retroreviveuk.com