Return & Refund Policy

At Retro Revive, we want you to feel confident and satisfied with every purchase. If you need to return an item, please review the following policy to ensure your return meets our requirements.

1. Return Eligibility

• Returns are accepted within 14 days of the delivery date.
• Items must be returned in the same condition in which they were received, with no signs of wear or use beyond trying the item on.
• Original tags, where applicable, and packaging must be intact.
• Returns are free of charge. We will provide instructions for returning your item once your return request has been approved.

2. Non-Returnable Items

The following items are not eligible for return:

• Items clearly marked as “Final Sale” or “Clearance.”
• Vintage and pre-owned items with minor imperfections, natural signs of age, or indications of previous use. Due to the unique nature of these pieces, such characteristics are considered part of their individual history and are not regarded as defects.

3. How to Initiate a Return

• Contact us via our online chat, email, or Instagram within 14 days of receiving your order to request a return.
• Please provide your order number and a brief reason for the return.
• Once your return has been approved, we will provide you with the necessary return instructions.

4. Refunds

• Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
• Approved refunds will be issued to your original payment method within 5–7 business days.
• Original shipping charges, where applicable, are non-refundable.
• Return shipping is free, provided the return meets the requirements outlined in this policy.

5. Exchanges

We do not offer direct exchanges. If you would like a different item, size, or style, please return your original purchase for a refund and place a new order separately.

Return address 

All authorised returns must be sent to: